H&M
 

H&M

Part Time Sales Advisor

Posted: Aug. 23rd, 2019

WHAT YOU DO & HOW YOU DO IT You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store.
You always put our customers’ first and offer assistance and share your Product and Fashion knowledge.
You create an environment that is easy for our Customers to shop through Store Operations and Great Garment Care.
By sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers.
You work in accordance with H&M standards, policies, procedures and legal requirements By acting in line with our Values and being a role model, you contribute to H&M’s business success.
No matter what your role may be at H&M – WHAT you do is as important as HOW you do it. WHAT YOU DO YOUR RESPONSIBILITIES
Role responsibilities include, but are not limited to: BEST CUSTOMER EXPERIENCE
You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You always put our customers’ first and offer assistance and share your Product and Fashion knowledge. DIRECT CUSTOMER SERVICE
• Demonstrate the 5 basic demands to greet and engage with our customers in the service areas and on the sales floor
• Apply a ‘Heads up’ approach – be aware of customers that require assistance and offer help
• Use your product and fashion knowledge to inspire the customer by offering purchasing suggestions, promoting
campaigns, offers, activities and company initiatives (i.e., sustainability efforts, garment collecting) SALES & PROFIT
You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You create an environment that is easy to shop through Store Operations and Great Garment Care. You follow all required H&M procedures, routines and best practices in all areas of the store, so sales goals can be reached STORE OPERATIONS
• Keep the fixtures full and tidy regularly throughout the day to maximize sales
• Ensure great garment care to sell the products in their best condition at the right time
• Replenish sizes and allocation to the sales floor through efficient delivery and refill routines to avoid missed sales
• Ensure all areas of the sales floor and back of house are always clean and tidy GARMENT PROCESSING PROCEDURES
• Actively process, stock and replenish garments on sales floor and stock room
• Fold, hang, display and merchandise garments per H&M guidelines to maximize selling opportunities
• Unload delivery truck, receive, open & unpack merchandise and label merchandise with security tags within
efficiency time goals
CASH HANDLING PROCEDURES
• Handle payments and returns
• Ring on the register, report & handles all required transactions, issue receipts & fold and place merchandise in
appropriate bag following the register best practice routine
POLICY AND SAFETY ROUTINES
• Follow all procedures and routines regarding safety, security and administrative processes in all areas of the store
• Execute reductions, price changes, and transfers
BEST TEAM
By sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers.
You work in accordance with H&M standards, policies and procedures and legal requirements. • Share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment
• Give honest and constructive feedback to your colleagues to develop their skills
• Work in accordance with H&M standards and local legislation with health & safety and security routines, to
guarantee you, your colleagues and customer safety at all times HOW YOU DO IT VALUES IN ACTION OUR VALUES
The spirit that defines our culture and reflects the heart and soul of H&M • WE BELIEVE IN PEOPLE
Showing dependability & accountability in all that you do. Respectful to others for whom they are as a person.
• WE ARE ONE TEAM
Encourage & helps others to achieve our goals by ensuring their own part is done & being able to help others when needed. Considers others when making decisions. Communicates clearly & directly to team to accomplish tasks in an efficient & positive manner.
• CONSTANT IMPROVEMENT
Acknowledges that great ideas can come from anywhere and acts on the best ones. Learns from past experiences & improves performance based on that knowledge. Strives to achieve goals by improving ways of working & being more efficient.
• STRAIGHTFORWARD AND OPEN-MINDED
Able to communicate in a direct manner while being positive & professional. Takes feedback, learn from it & use it for your own development You dare to stand up for your ideas & inspire others to do the same. • ENTREPRENEURIAL SPIRIT
You look for opportunities and take initiatives that set our business in motion. Tries new things, asks questions & gives suggestions. Shows desire & ambition to reach goals.
• KEEP IT SIMPLE
You use your common sense to come up with solutions. Doesn't overanalyze or complicate matters with bureaucracy or hierarchy. Acts quickly & accurately without slowing down our business.
• COST-CONSCIOUS
Keeps an eye on expenses and makes smart, sustainable choices in the everyday things. Takes ownership of how you can do your part in affecting the bottom line. Takes care of our customers and products by using our resources responsibly.
In all we do, sustainability is a natural part. ADDITIONAL INFORMATION MINIMUM QUALIFICATIONS: • High School graduate or equivalent preferred
• 6 months of experience in customer service, preferred
• Ability to lift in excess of 20 pounds
• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items
(mannequins, clothing, totes, torsos, etc) for a short distance
• Ability to climb a ladder and use a step stool REQUIREMENTS: • Excellent customer service skills
• Ability to recognize and execute selling opportunities
• Ability and willingness to run a cash register
• Good communication and organizational skills
• Ability to multi-task in a fast paced environment
• Ability to take initiative to complete tasks and solve problems
• Ability to meet deadlines
• Ability to manage time and prioritize
• Must be able to work a flexible work schedule including nights and weekends FINANCIAL ACCOUNTABILITY: • None ROLE DETAILS: • Title: Sales Advisor
• Function: Sales
• Department: Store
• Reports to: Department Manager, dotted line to
Department Supervisor • Job Status: Non-Exempt, Hourly (Part-Time or Full- Time)
• EEOC Classification: SLS
• Effective Date of Role Description: 3/05/2018

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